PRIVACY POLICY
Pinnacle Real Estate, headquartered at :Rua das Pimenteiras, Edifício Antelius, Loja A, Vilamoura 8125-473 Quarteira and NIPC 518240290, is the owner of the domain www.pinnacleportugal.com, where its WEBSITE is hosted.
Pinnacle Real Estate IS COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF ITS CLIENTS AND WEBSITE USERS, AND HAS THEREFORE PREPARED AND ADOPTED THIS POLICY AND THE PRACTICES DESCRIBED HEREIN.
THIS PRIVACY POLICY EXPLAINS HOW YOUR PERSONAL DATA IS COLLECTED AND PROCESSED, SO WE ADVISE YOU TO READ IT TO UNDERSTAND THE CONDITIONS UNDER WHICH YOUR PERSONAL DATA IS COLLECTED AND USED.
1. WHAT IS THIS POLICY ABOUT?
1.1. This Privacy Policy explains how we collect and process personal data that is necessary for the provision of services that are available through the WEBSITE.
1.2. Examples of such services are subscribing to newsletters or being able to contact us and send us your application.
1.3. The aim is to ensure that the aforementioned services are provided in an expeditious and hassle-free manner, describing the practices adopted for this purpose.
2. WHAT IS PERSONAL DATA?
2.1. Personal data is all information relating to a person and which identifies them, or makes them identifiable, regardless of the nature and support of the information, including the sound and image of the person.
2.2. Examples of personal data that we collect are name, surname, email, and telephone or mobile number.
2.3. Identifiable means a person who can be identified, directly or indirectly, in particular by reference to an identification number or other specific elements of his or her physical, physiological, mental, economic, cultural or social identity.
3. HOW WILL WE USE YOUR PERSONAL DATA?
3.1. Pinnacle Real Estate will use the personal data you provide to us for the following purposes:
(a) To review and respond to your messages, customer support and information requests;
(b) To review and follow up on your application to work with Pinnacle Real Estate;
(c) To be able to send you newsletters or other publications that you have requested and/or that may be of interest to you;
(d) For WEBSITE management operations;
(e) To keep a record of your contact details;
(f) For commercial purposes, such as data analysis, audits;
(g) For fraud prevention and information systems security;
(h) For the adaptation, improvement and modification of services, in particular, by identifying usage trends, or to determine the effectiveness of promotional campaigns.
3.2. These personal data processing operations are an essential tool for your satisfaction and for the activity of Pinnacle Real Estate and are carried out in accordance with applicable legislation and best practices.
3.3. Your personal data will not be reused for purposes other than those previously identified or that have no relation to the purposes for which they were initially collected.
4. WHAT ARE THE BASIS FOR PROCESSING THE PERSONAL DATA WE COLLECT?
4.1. The personal data that Pinnacle Real Estate processes have specific grounds, depending on the purposes for which they are intended.
4.2. The following table shows the grounds for the purposes identified above:
5. HOW DO WE COLLECT YOUR PERSONAL DATA?
5.1. We will collect your personal data through the forms on the WEBSITE, but also through the WEBSITE and the communication it makes with your equipment and email messages you send to us.
5.2. Your personal data is collected through your equipment as follows:
(a) Through your contact request;
(b) By submitting an application;
(c) By subscribing to the newsletter;
(d) Through your browser;
(e) Through cookies;
(f) IP address.
5.3. Pinnacle Real Estate is committed to processing your data in accordance with the law and in a legitimate manner.
5.4. Pinnacle Real Estate will not sell, rent or share your personal data with third parties, except in the cases clearly identified in this Privacy Policy (see Point 9 to understand how).
5.5. Pinnacle Real Estate’s services are not aimed at minors, and no personal data of minors is intentionally processed.
6. WHAT ARE COOKIES?
6.1. Cookies are small information files that help identify your browser and that can store information, for example, User settings and preferences.
6.2. Pinnacle Real Estate will store cookies on your equipment to personalize and facilitate navigation as much as possible, but also for troubleshooting, statistics, quality assurance, and to monitor system security.
6.3. With the exception of cookies specifically necessary for the website’s performance, the storage of other cookies will always depend on the User’s acceptance and consent, and this consent may be withdrawn at any time through specific browser tools.
6.4. To find out more about the cookies we use, please consult our Cookies Policy.
7. HOW DO WE PROTECT YOUR PERSONAL DATA?
7.1. Your personal data is kept secure through the adoption of various technical and organizational security measures that ensure that only Employees who are required to access personal data have access to it, in accordance with rules created for this purpose.
7.2. To protect your personal data, we only use data center providers that offer us adequate and documented security measures, namely, guarantees that your personal data is stored on servers that are kept in controlled environments with limited access.
7.3. Likewise, when you browse the WEBSITE, we protect your data with encryption, such as Hyper Text Transfer Protocol Secure (HTTPS), an internet protocol that aims to enable communication between devices and servers around the world. The HTTPS protocol emerged as an evolution of its predecessor protocol, HTTP. The difference between them is that HTTPS has encrypted device communication.
7.4. Although we take the care and precautions we deem appropriate to protect the personal data you provide to us and we collect, you must be aware that no security system is impenetrable.
8. HOW YOU CAN EXERCISE YOUR RIGHTS:
8.1. Before we explain how you can exercise your rights, it is important to know what they are. The legislation gives you the right to ask us to exercise the following rights:
(a) Access: the right to obtain confirmation as to whether or not personal data concerning you are being processed and, where that is the case, the right to access your personal data;
(b) Rectification: the right to obtain the rectification of inaccurate personal data concerning you and to have your incomplete personal data completed;
(c) Erasure: the right to obtain the erasure of your personal data when one of the reasons listed in the legislation applies;
(d) Restriction of processing: the right to obtain the restriction of processing if one of the situations listed in the legislation applies;
(e) Objection: the right to object at any time to the processing of personal data concerning you;
(f) Portability: the right to receive personal data concerning you in a structured, commonly used and machine-readable format.
8.2. You also have the right to lodge a complaint with the competent supervisory authority (in Portugal, the National Data Protection Commission at www.cnpd.pt)
8.3. In order to exercise the rights indicated above, you must contact Pinnacle Real Estate via the following email address info@private-realestate.com.
8.4. If you ask us to delete some or all of your personal data, some of the services requested may not be provided to you and Pinnacle Real Estate will only retain the personal data necessary to comply with the legal obligations to which it is bound.
9. WHEN DO WE COMMUNICATE DATA TO THIRD PARTIES?
9.1. Pinnacle Real Estate may use third parties to provide certain services, such as maintenance, technical support, marketing, billing or payment management, and these may have access to some of the personal data, namely the data necessary for the contracted purposes.
9.2. Pinnacle Real Estate ensures that the entities that have access to the data are credible and offer high guarantees of protection, never transmitting data beyond what is necessary to provide the contracted service, although Pinnacle Real Estate remains responsible for the personal data provided.
9.3. Pinnacle Real Estate may also transmit data to third parties within the scope of investigations, inquiries and judicial and/or administrative proceedings or of a similar nature, provided that it is duly ordered to do so by a court order to that effect.
10. THIRD PARTY WEBSITES.
10.1. The WEBSITE may contain links to other websites which may collect and process your personal data, and such processing is the sole responsibility of the owners of such websites, with Pinnacle Real Estate having no responsibility for their policies and/or practices.
10.2. Examples of these third parties are Facebook, Instagram, Youtube, Whatsapp and Linkedin through the buttons that are present on the WEBSITE.
11. DATA TRANSFERS OUTSIDE THE EUROPEAN UNION.
11.1. If data transfers may occur to third countries outside the European Union, Private International Real Estate will comply with legal rules, particularly with regard to the suitability of the destination country in relation to the protection of personal data and the requirements that are applicable to these transfers, and no personal data will be transferred to jurisdictions that do not offer security and protection guarantees.
12. MINORS.
12.1. The WEBSITE is not aimed at minors under the age of 16, so we request that these minors do not provide us with personal data through the WEBSITE, application, social networks and social media or emails.
13. SENSITIVE PERSONAL DATA.
13.1. Pinnacle Real Estate requests that you do not send us or make known to us any sensitive personal data, i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information, data relating to health or data relating to a natural person’s sex life or sexual orientation.
13.2. If you still send us or make these categories of personal data known, they will be immediately deleted.
14. CHANGES TO THE PRIVACY POLICY.
14.1. Pinnacle Real Estate reserves the right to readjust or change this Privacy Policy at any time, and such changes will be published.
15. OUR CONTACT DETAILS.
15.1. If you have any questions or concerns regarding this Privacy Policy, please contact us in writing at info@pinnaclealgarve.com
